Privacy Policy

1. Introduction

Welcome to CFive AI ("we", "us", "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.cfive.ai ("Website") and use our services.

By accessing or using our Website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Identity Information: Name, username or similar identifier.
• Contact Information: Email address, postal address, phone number.
• Commercial Information: Transaction history, preferences, feedback.
• Technical Information: IP address, browser type, operating system.
• Usage Data: Pages visited, time spent on pages, interaction with content.

2.2 Non-Personal Information

We may collect non-personal information that does not identify you directly, such as:

• Aggregated Data: Statistical information about our users.
• Device Information: Type of device, unique device identifiers, mobile network information.

2.3 Collection Methods

• Direct Collection: Information you provide us directly through forms, registrations, or surveys.
• Automated Collection: Information collected automatically via cookies, Meta Pixel, and other tracking technologies.
• Third-Party Sources: Information from third parties, such as analytics providers or Meta for advertising purposes.

3. How We Use Your Information

3.1 Purpose of Collection

We use your information for the following purposes:

• To Provide Services: Delivering our products and services to you.
• Communication: Responding to your inquiries, providing updates, and marketing communications.
• Improvement: Enhancing our Website and services based on your feedback and usage patterns.
• Security: Protecting against fraud, unauthorised access, and other security threats.
• Compliance: Meeting legal and regulatory obligations.

3.2 Legal Basis

We process your personal information based on:

• Consent: When you have given clear consent for us to process your personal information for a specific purpose.
• Contractual Necessity: Processing necessary to fulfill our contractual obligations to you.
• Legal Obligations: Compliance with legal or regulatory requirements.
• Legitimate Interests: Processing necessary for our legitimate interests, provided it does not override your rights and freedoms.

4. Data Storage and Security

4.1 Storage Methods

Your information is stored on secure servers located in Australia. We use reputable third-party service providers to assist with data storage and processing, ensuring they comply with relevant privacy laws.

4.2 Security Measures

We implement a variety of security measures to maintain the safety of your personal information, including:

• Encryption: Protecting data in transit and at rest.
• Access Controls: Limiting access to personal information to authorised personnel only.
• Regular Audits: Conducting regular security assessments and audits.
• Incident Response: Having procedures in place to address data breaches promptly.

5. Sharing Your Information

5.1 Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, such as:

• Advertising Partners: Including Meta for advertising and lead generation purposes.
• Analytics Providers: To help us understand how our Website is used.
• Payment Processors: To handle transactions securely.

5.2 Legal Obligations

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.3 Consent for Sharing

Except as described above, we will not share your personal information with third parties without your consent.

6. Use of Cookies and Tracking Technologies

6.1 Types of Cookies

We use various types of cookies and tracking technologies, including:

• Session Cookies: Temporary cookies that expire once you close your browser.
• Persistent Cookies: Remain on your device until they expire or you delete them.
• Meta Pixel: A tracking tool provided by Meta to monitor user interactions for advertising purposes.

6.2 Purpose

These technologies help us:

• Analyse Usage: Understand how users interact with our Website.
• Enhance User Experience: Personalise content and improve functionality.
• Target Advertising: Deliver relevant ads through Meta and other platforms.

6.3 User Control

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

7. User Rights

7.1 Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below.

7.2 Withdrawal of Consent

You may withdraw your consent to our processing of your personal information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

7.3 Data Deletion

You can request the deletion of your personal information. We will respond to your request in accordance with applicable laws.

8. Data Retention

8.1 Retention Period

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.2 Deletion Practices

When your data is no longer needed, we securely delete or anonymise it to prevent unauthorised access or use.

9. International Data Transfers

9.1 Cross-Border Transfers

Your information may be transferred to and processed in countries other than Australia. These countries may have data protection laws different from those in Australia.

9.2 Compliance

We ensure that any international data transfers are conducted in compliance with the Australian Privacy Principles, using appropriate safeguards such as standard contractual clauses.

10. Children’s Privacy

10.1 Age Restrictions

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10.2 Parental Consent

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

11.1 Update Procedures

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

11.2 Notification

We will notify you of any significant changes by posting the new Privacy Policy on our Website. The effective date will be updated accordingly.

12. Contact Information

12.1 Privacy Officer

For any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer:

CFive AI Privacy Officer
Email: [support@cfive.com.au]

12.2 Inquiries and Complaints

If you have any privacy-related inquiries or complaints, please contact us using the details above. We will respond to your request within a reasonable timeframe.

13. Compliance with Australian Privacy Laws

13.1 Australian Privacy Principles (APPs)

We are committed to complying with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988.

13.2 Regulatory References

For more information on the APPs, please refer to the Office of the Australian Information Commissioner (OAIC).

14. Specific Considerations for Meta Integration

14.1 Meta Pixel and SDKs

We use Meta Pixel and other Meta SDKs to track user interactions and gather data for advertising and analytics purposes.

14.2 Data Usage by Meta

Data collected through Meta Pixel may be used by Meta to deliver targeted advertisements and analyse the effectiveness of our marketing campaigns. Please refer to Meta's Privacy Policy for more information on how Meta handles your data.

14.3 Opt-Out Options

You can opt out of Meta's data collection and advertising by adjusting your ad preferences in your Meta account or by using tools such as the Meta Ads Preferences.

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